1. Our Signature range is built to a higher standard, and it is covered for longer. This warranty applies to Signature range lounges only. All other Dankz furniture is covered by the Standard Product Warranty further down this page.

This warranty is designed to give you confidence that your furniture is made to last, while being clear, fair, and aligned with Australian Consumer Law. It is provided in addition to your rights under the Australian Consumer Law.

2. What This Warranty Covers

This warranty applies to Signature range lounges purchased from Dankz for domestic, residential use only, and applies to the original purchaser only. It does not transfer if the furniture is sold or given away.

Structural Frame Warranty

Dankz provides a 15-year structural frame warranty from the date of delivery (being the defined life of the lounge).

This covers faults in the internal wooden structural frame caused by defects in materials or workmanship under normal household use.

If a structural fault occurs within this period, Dankz will, at its discretion:

• Repair the item, or

• Replace the item (or a comparable item if the original is no longer available)

Foam

Foam is covered for 5 years from the date of delivery against manufacturing defects.

This covers faults in materials or  workmanship under normal household use.

Other Components

All other components are covered for 2 years from the date of delivery against manufacturing defects.

This includes (where applicable):

• Upholstery (fabric or leather)

• Stitching and seams

• Seat suspension systems

• Timber and metal components (excluding natural characteristics)

• Recliner mechanisms, both manual and electric

• Electrical components, including motors, handsets, transformers and power supplies

3. What This Warranty Does Not Cover

Furniture is made to be lived in, and some changes naturally occur over time. These are not considered faults.

Normal wear and tear is not covered under this warranty.

The following are not covered:

• Normal wear and tear

• Foam, feather fillings, or suspension softening and comfort settlement

• Creasing, stretching, or compression of upholstery

• Natural variations in timber grain, knots, colour, or texture

• Natural leather characteristics including marks, scars, wrinkles, grain
variation, or stretching over time

• Fading or discolouration caused by sunlight, heat, or environmental exposure

• Damage caused by spills, dye transfer, corrosive materials, ink, paint, or
perspiration

• Damage caused by improper cleaning

• Cuts, scratches, or damage from sharp objects

• Burns

• Misuse, neglect, or failure to follow care instructions

• Commercial, rental, or non-residential use

• Modifications or repairs carried out by unauthorised third parties

• Overloading or use beyond the product's intended purpose

All Dankz furniture has a maximum recommended weight limit of 125kg per seat. Damage resulting from exceeding this limit is not covered under this warranty.

These exclusions reflect industry standards and ensure the warranty remains fair for all customers.

4. Making a Warranty Claim

To make a warranty claim, please contact our online Dankz Customer Care on service@dankz.com.au . Please provide:

• Proof of purchase

• A clear description of the issue

• Supporting photographs where possible

All claims are assessed in line with this warranty and Australian Consumer Law. Where a repair is reasonable, this will generally be the first course of action. Replacement or refund will be offered where required by law or where repair is not practical.

5. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure, and

• Compensation for any other reasonably foreseeable loss or damage

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY POLICY

1. Our Commitment to Comfort

At Dankz, comfort is at the heart of everything we do. It’s
what’s driven us to furnish WA homes for over 50 years — and it’s why we stand behind the quality of our living and dining furniture.

This warranty is designed to give you confidence that your furniture is made to last, while being clear, fair, and aligned with Australian Consumer Law.

This warranty is provided in addition to your rights under the Australian Consumer Law (ACL).

2. What This Warranty Covers

This warranty applies to all Dankz living and dining furniture outside the Signature range, purchased for domestic, residential use only, and applies to the original purchaser only. It does not transfer if the furniture is sold or given away.

Foam and cushioning are covered under Other Components below, for 2 years from the date of delivery against manufacturing defects.

Structural Frame Warranty

Dankz provides a 2-year structural frame warranty from the date of delivery.

This covers faults in the internal structural frame caused by defects in materials or workmanship under normal household use.

If a structural fault occurs within this period, Dankz will, at its discretion:

• Repair the item, or
• Replace the item (or a comparable item if the original is no longer available)

Other Components

The following components are covered for 2 years from the date of delivery against manufacturing defects:

• Upholstery: fabric or leather)
• Stitching and seams
• Seat suspension systems
• Timber and metal components (excluding natural characteristics)
• Recliner mechanisms, both manual and electric
•  Electrical components, including motors, handsets, transformers and power supplies

3. What This Warranty Does Not Cover

Furniture is made to be lived in, and some changes naturally occur over time. These are not considered faults.

The following are not covered under this warranty:

• Normal wear and tear
• Foam or cushioning softening and comfort settlement
• Fabric pilling. We recommend fabric shavers to alleviate this issue (de-piling machines).
• Creasing, stretching, or compression of upholstery
• Natural variations in timber grain, knots, colour, or texture
• Natural leather characteristics including marks, scars, wrinkles, or grain variation
• Fading or discolouration caused by sunlight, heat, or environmental exposure
• Damage caused by misuse, neglect, or failure to follow care instructions
• Accidental damage, spills, stains, or pet-related damage
• Overloading or use beyond the product’s intended purpose
• Modifications or repairs carried out by unauthorised third parties
• Commercial, rental, or non-residential use
  
  All Dankz furniture has a maximum recommended weight limit of 125kg per seat. Damage resulting from exceeding this limit is not covered under this warranty.

These exclusions reflect industry standards and ensure the warranty remains fair for all customers.

4. Making a Warranty Claim

To make a warranty claim, please contact our online service centre at service@dankz.com.au. Please provide:

• Proof of purchase
• A clear description of the issue
• Supporting photographs where possible

All claims are assessed in line with this warranty and Australian Consumer Law. Where a repair is reasonable, this will generally be the first course of action. Replacement or refund will be offered where required by law or where repair is not practical.

5. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure, and
• Compensation for any other reasonably foreseeable loss or damage

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

1. Comfort of Home Delivery Service

At Dankz, delivery is more than dropping furniture at the door. Our Comfort of Home Delivery Service is a premium service designed to make your home instantly comfortable — with furniture delivered fully assembled, installed in your home, and all packaging removed.

Please review the following conditions prior to your scheduled delivery.

2. Standard Delivery

Our standard delivery charge is $140. 

This premium service includes:

• Delivery to the room of your choice (ground floor unless otherwise arranged)
• Furniture delivered fully assembled
• Installation and positioning within the home
• Removal of all packaging materials

The standard delivery charge applies to any delivery within our Standard Delivery Zone, and covers the first bulky item in your order. A 3-piece lounge suite is treated as one item for this purpose. Each additional bulky item is charged as set out below.

Delivery windows are provided prior to the delivery date.

Delivery dates and times are estimates only and cannot be guaranteed.

Deliveries cannot be confirmed until payment is made in full.

3. Additional Bulky Items

The following items attract an additional $20 per item:

• Sofas
• Recliners
• Dining tables
• Buffets
• Entertainment units
• Other large or bulky furniture items

This fee applies per item and is in addition to the standard delivery charge.

4. Stairs & Access

Stair Surcharge

• Any delivery involving stairs incurs a $40 stair surcharge, charged once per delivery regardless of the number of items or flights

• Delivery is limited to a maximum of two (2) flights of standard residential stairs

Standard Stairs

Standard stairs are straight, regular-width residential stairs with safe headroom and clear landings.

Non-Standard or Excessive Stairs

Delivery will not be attempted where access involves:

• More than two flights of stairs
• Spiral, ladder-style, steep, very narrow, or obstructed staircases

In these cases, delivery will be made to the ground floor only.

5. Regional Deliveries

For deliveries outside the Perth Metropolitan Area and Mandurah:

• An additional $4 per kilometre applies
• Distance is calculated from the boundary of the standard delivery zone
• Maximum delivery distance is 40km beyond the standard area

Deliveries beyond this distance must be discussed directly with our team.

6. Customer Responsibilities

Customers must:

• Advise Dankz in advance of stairs, narrow access, tight corners, lifts, or parking restrictions
• Confirm furniture will fit through doorways, hallways, stairwells, lifts, and access points
• Measure all access points prior to delivery
• Book service lifts where required
• Clear delivery pathways
• Ensure an adult (18+) is present to receive delivery

Dankz is not responsible for furniture that cannot be delivered due to insufficient or undisclosed access.

7. Safety & On-Site Assessment

Our delivery team will assess access on arrival.

If delivery is unsafe or risks damage, the team may:

• Deliver to the ground floor only, or
• Arrange a redelivery at further cost once access issues are resolved

8. Risk, Acceptance & Damage Reporting

Risk in the goods passes to the customer once the furniture has been delivered and accepted.

Customers must inspect furniture upon delivery.

Please inspect your furniture on delivery. Any damage, faults or issues should be reported to service@dankz.com.au within 24 hours of delivery, supported by photographs, so that we can act on them promptly.

Reporting outside this time frame may make it harder for us to establish how the damage occurred. It does not affect your rights under the Australian Consumer Law.

9. Authority to Leave

If authority is given for furniture to be left unattended, delivery is completed at the customer’s risk.

Dankz accepts no responsibility for loss, theft, or damage after delivery where authority to leave has been provided.

10. Delivery Changes & Redelivery

• Deliveries cannot be changed within 48 hours or further costs will apply.
• Permitted changes incur a minimum $50 administration fee
• If delivery cannot be completed due to undisclosed access issues, customer unavailability, or unsafe conditions, a redelivery fee of $140 applies

11. Standard Perth & Mandurah Delivery Zone

Our standard Perth & Mandurah Delivery Zone is defined as being either 15km from a Dankz store or 15km from Perth CBD. 

This definition applies wherever these policies refer to the Perth Metropolitan Area and Mandurah, the metro area, or the standard delivery zone, including for repair transport costs.

Our delivery team does not fix or anchor furniture to walls. This includes entertainment units, mirrors and anti-tip anchoring.

Where furniture is supplied with anti-tip hardware, we recommend arranging for it to be fitted by a qualified tradesperson, particularly in homes with young children.

At Dankz, most of our furniture is carefully selected, prepared, and delivered specifically for each customer. For this reason, returns or cancellations outside of warranty or Australian Consumer Law obligations are limited.

1. Change of Mind & Restocking Requests

Dankz does not offer automatic change-of-mind returns.

However, restocking requests may be considered at Dankz’s discretion, subject to the conditions outlined below.

Approval is not guaranteed and is assessed on a case-by-case basis.

2. Eligibility for Restocking

A restocking request may only be considered if all of the following conditions are met:

• The request is made within 48 hours of delivery or collection
• The item is a standard stock item (not custom-made, special order, clearance, or discontinued)
• The item has not been used
• The item is in as-new condition
• The item is returned complete, with all components
• The item is suitable for resale as new

Items that have been assembled, installed, or show signs of use, wear, or damage are not eligible for restocking.

3. Approval Requirement

All restocking requests must be approved in writing by Dankz prior to any return.

Items returned without approval will not be accepted.

 4. Restocking Fee

Where a restocking request is approved, a restocking fee of 20% of the product price will apply. This fee reflects handling and administration costs, warehouse processing, inspection and quality control, and the loss of value once an item has left stock.

How an Approved Return is Settled

Approved change of mind returns are settled by store credit. Store credit is issued only after the item has been received, inspected and approved by Dankz.

The credit is the product price, less the 20% restocking fee, less any additional costs incurred by Dankz including return freight, handling or storage. Delivery charges are not refundable and are not included in the credit.

This does not apply where a refund is required under the Australian Consumer Law. In that case the refund is made to the original payment method, and no restocking fee is deducted.

5. Refund Process

• Approved refunds are processed only after the item has been received, inspected, and approved by Dankz
• Refunds are issued to the original payment method
• Delivery charges are non-refundable

6. Exclusions

Restocking is not available for:

• Custom-made or special-order items
• Clearance, floor stock, or discontinued items
• Items that have been used, installed, or damaged
• Items returned outside the 7-day request window

7. Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law.

If a product has a major failure, you are entitled to a repair, replacement, or refund as required by law.

Restocking fees do not apply where a refund is required under ACL.

Please remember that we reserve the right to fully assess the furniture  should you make a claim.

Under consumer law, for minor issues Dankz will choose the best remedy for the situation. In regards to a major failure we follow all consumer law.

If it becomes necessary to return the furniture for repair, the goods will need to be returned to the place of purchase or other location as directed. If the goods were picked up then the responsibility to return to Dankz falls upon the purchaser. 

If the goods were delivered in the metro area by Dankz, Dankz will cover the transport costs for the first 12 months. After 12 months the responsibility and cost lie with the purchaser unless required to by Australian Consumer Law.

Dankz does not contribute to the cost of any transport costs outside of the metro area unless required to be law.

Rest assured, it’s in our nature to address any concerns in a polite and timely manner. Please note furniture used outside what it is intended for and goods that show normal wear and tear are not covered under this warranty.

Layby is offered by Dankz as a flexible payment option to
help customers secure their furniture while paying over time. The following
conditions apply to all layby purchases.

1. Layby Eligibility

• Layby is available on selected living and dining furniture only
• Layby is subject to management approval
• A minimum deposit of 30% of the total product price is required to commence a layby agreement
• Layby is available for residential purchases only

2. Payment Terms

• Payments must be made in accordance with the agreed layby schedule
• Layby balances must be paid in full within the agreed layby period
• Failure to make payments as scheduled may result in cancellation of the layby

3. Delivery or Collection

• Furniture purchased on layby cannot be delivered or collected until the layby balance is paid in full
• Delivery arrangements are made only after full payment is received
• Standard delivery terms and charges apply

4. Cancellation or Termination of Layby

A layby may be cancelled by the customer at any time prior to completion.

Where a layby is cancelled or terminated (by the customer or
due to non-payment):

• A termination fee of 20% of the total product price will apply
• This fee reflects administrative costs, stock handling, and loss of selling opportunity
• Any remaining balance paid will be refunded to the customer after the termination fee is deducted

5. Non-Refundable Costs

The following costs are non-refundable where a layby is cancelled:

• Any applicable delivery charges
• Any additional services already performed
• Any costs incurred by Dankz in relation to the layby

6. Australian Consumer Law

This layby policy operates in accordance with the Australian
Consumer Law.

Where goods fail to meet consumer guarantees, customers retain all rights to a repair, replacement, or refund as required by law. Termination fees do not apply where a refund is required under ACL.

Once an order is placed, Dankz immediately begins processing, allocating stock, and scheduling delivery. Once an order is placed
it is highly unlikely that we will be able to make changes to your order. 

Order Changes

• Requests to change an order (including product, configuration, colour, quantity, delivery details or address) must be made as soon as possible
• Order changes are not guaranteed and are subject to approval
• Changes may incur additional costs, including administration, handling, or reprocessing fees
• Orders cannot be changed once processing has commenced or delivery has been scheduled

Order Cancellations

• Cancellation requests are subject to approval and may incur fees
• Orders that have progressed beyond initial processing, or where stock has been allocated, may not be cancelled
• Special orders and custom products cannot be cancelled once production or sourcing has commenced

This policy operates in conjunction with our Restocking Policy and Layby Policy, where applicable.

A deposit of 30% of the total product price is required to confirm a special or custom order.

This policy does not limit your rights under the Australian Consumer Law. If a special or custom order has a major failure, you are entitled to a repair, replacement or refund as required by law.

Some Dankz furniture is made to order or customised to meet specific customer preferences.

Definition

Special or custom orders include, but are not limited to:

• Custom fabrics or leathers
• Non-standard configurations or sizes
• Special finishes or colours
• Made-to-order or supplier-specific items

Conditions

• Special and custom orders cannot be cancelled, returned, or restocked
• Once an order is confirmed, production or sourcing begins immediately
• Lead times provided are estimates only and may vary due to supplier or manufacturing factors
• Natural variations in materials, finishes, and colour are inherent to custom products and are not considered faults

Customers are encouraged to carefully review all selections prior to confirming a special or custom order.

Furniture materials are subject to natural variation and environmental influence.

Customers acknowledge that:

• Display models may differ slightly from delivered products
• Colour and texture may vary due to lighting, screen settings, and surrounding décor
• Timber products naturally vary in grain, knots, and colour
• Leather products may show natural markings, scars, wrinkles, and grain variation
• Fabric and leather may appear lighter or darker once placed in a different home environment

These variations are normal characteristics and do not constitute faults or grounds for return.

Dankz takes care to ensure pricing is accurate; however, errors may occasionally occur.

Pricing Errors

• Dankz reserves the right to correct pricing errors at any time
• If an incorrect price is identified before delivery, customers will be notified and given the option to proceed at the correct price or cancel the order
• Dankz is not obligated to honour incorrect pricing caused by typographical, system, or human error

Promotions

• Promotional offers are subject to specific terms and conditions
• Promotions cannot be combined unless stated otherwise
• Promotional pricing may exclude delivery, services, or specific product ranges
• Promotions are available for a limited time and may be withdrawn without notice

Clearance Products

• Clearance products are lines that Dankz will no longer continue to sell. 
• Markdowns will continue across promotional periods until the product lines have been cleared.

Dankz offers a limited holding period to assist customers who are not immediately ready to receive delivery.

Standard Holding Period

• Dankz will hold fully paid furniture for up to 21 days at no charge once the order is ready for delivery

Extended Storage

• Storage beyond 21 days may be available by arrangement only
• Storage beyond 21 days is available by arrangement only, and must be agreed in advance.
• Fees are calculated on the space required, the duration and the handling involved, and are charged per week or part thereof. A quotation will be provided to you before any extended storage is agreed, and fees must be paid prior to delivery. Our showrooms are not able to quote storage fees.

Maximum Holding

• Dankz reserves the right to require delivery or collection if storage exceeds a reasonable period
• If delivery cannot be completed due to ongoing delays, the order may be treated as cancelled, with applicable fees deducted from any deposit held.

Proper care and maintenance are essential to the longevity and appearance of furniture.

Customers are responsible for:

• Following care and maintenance instructions provided by Dankz
• Using appropriate cleaning products and methods especially with leather!
• Protecting furniture from direct sunlight, heat sources, and moisture
• Avoiding misuse, overloading, or improper handling

Failure to follow recommended care instructions may result in damage that is not covered under warranty.