Carries a 1 year warranty from manufacturing faults Normal wear and tear is excluded from the warranty. A note about normal wear and tear. The following may occur as a result of normal usage: Leather is a natural product that gives furniture character, it is normal for leather to exhibit scars and stretch overtime. It is important to use leather maintenance kits regularly. Foam/Feather fillings and suspension softening over time, especially in the initial usage. Damage caused by spills, dye transfer, corrosive materials, ink, paint and perspiration. Damage caused by improper cleaning, cuts from sharp objects, burns, general negligence, and exposure to sun or heat. Products may need balancing as flooring in your home may flow to the centre of the room. Clients may need to balance cabinetry by adding chocks under the cabinet and or adjust hinges. This is not a fault. Please see in store for guidance.

Warranties

The Dankz name lets you know that every piece of furniture we sell has been made to the highest quality.

To offer you further peace of mind, we also include the Dankz Furniture Warranty with every piece of furniture we sell.

The warranty naturally relates to normal usage of the furniture you’ve chosen and is offered on the understanding that you’ve made every effort to maintain it in good condition. Don’t worry we’ve got lots of handy aftercare tips and info to help you do just that.

The warranty period commences from the date you receive the furniture.

Australian Made Lounge Furniture

All internal wooden frames are covered for the life of the lounge which we consider to be 15 years (for the original purchaser only)

Foam is covered from manufacturing faults for a period of 10 years

All other components are covered for a period of 2 years.

Normal wear and tear is excluded from the warranty

A note about normal wear and tear. The following may occur as a result of normal usage:

Leather is a natural product that gives furniture character, it is normal for leather to exhibit scars and stretch overtime. It is important to use leather maintenance kits regularly.
Foam/Feather fillings and suspension softening over time, especially in the initial usage.
Damage caused by spills, dye transfer, corrosive materials, ink, paint and perspiration.
Damage caused by improper cleaning, cuts from sharp objects, burns, general negligence, and exposure to sun or heat.
Products have a weight limit of 148kg.

International Platinum Range Lounge Furniture

All internal wooden frames are covered for a period of 5 years (for the original purchaser only)
All other components are covered for a period of 2 years
Normal wear and tear is excluded from the warranty

A note about normal wear and tear. The following may occur as a result of normal usage:

Leather is a natural product that gives furniture character, it is normal for leather to exhibit scars and stretch overtime. It is important to use leather maintenance kits regularly.
Foam/Feather fillings and suspension softening over time, especially in the initial usage.
Damage caused by spills, dye transfer, corrosive materials, ink, paint and perspiration.
Damage caused by improper cleaning, cuts from sharp objects, burns, general negligence, and exposure to sun or heat.
Products have a weight limit of 130kg.

All other furniture

Carries a 1 year warranty from manufacturing faults

Normal wear and tear is excluded from the warranty.

A note about normal wear and tear. The following may occur as a result of normal usage:

Leather is a natural product that gives furniture character, it is normal for leather to exhibit scars and stretch overtime. It is important to use leather maintenance kits regularly.
Foam/Feather fillings and suspension softening over time, especially in the initial usage.
Damage caused by spills, dye transfer, corrosive materials, ink, paint and perspiration.
Damage caused by improper cleaning, cuts from sharp objects, burns, general negligence, and exposure to sun or heat.
Products may need balancing as flooring in your home may flow to the centre of the room. Clients may need to balance cabinetry by adding chocks under the cabinet and or adjust hinges. This is not a fault. Please see in store for guidance.

Making a Claim

In the unlikely event that you need to make a claim under the Dankz Furniture warranty.

Simply email service@dankz.com.au with your purchase details and a photo of the entire piece of furniture.

Please allow 5-7 working days for us to respond.

Please remember that we reserve the right to fully assess the furniture should you make a claim.

Under consumer law, for minor issues Dankz will choose the best remedy for the situation. In regards to a major failure we follow all consumer law.

If it becomes necessary to return the furniture for repair, the goods will need to be returned to the place of purchase or other location as directed. If the goods were picked up then the responsibility to return to Dankz falls upon the purchaser.

If the goods were delivered in the metro area by Dankz, Dankz will cover the transport costs for the first 12 months. After 12 months the responsibility and cost lies with the purchaser.

Dankz does not contribute to the cost of any transport costs outside of the metro area.

Rest assured, it’s in our nature to address any concerns in a polite and timely manner. Please note furniture used outside what it is intended for and goods that show normal wear and tear are not covered under this warranty.